A Critical Appraisal Of Emirates Airlines Public Relations Marketing Essay

A Critical Appraisal Of Emirates Airlines Public Relations Marketing Essay Virtual advertising might be characterized as the usage of news or print media to expose the positive picture of our organization and its item and administrations alongside its business activities technique; it likewise incorporates making and growing great associations with nearby media delegates, clients and network. History: Emirates Airlines initiated its business tasks in the year 1985, with the budgetary assets of $10 million and apparatus assets of 2 leased airplane. The arrangement of an organization was the reaction of Gulf Air towards its cut back business tasks. Its lady flight initiated towards Karachi on 25th October 1985. Emirates Airlines made a momentous record by winning most extreme benefit inside 9 months of its business activities. New goals have been enhanced by Emirates which incorporates Bombay, Cairo, Colombo, and Dhaka. After the finish of two years it upgraded its goal to Europe starting with London. Aside from them gigantic goals have been included by Emirates in fast movement. Crucial Vision: Emirates Mission incorporates continuing and keeping up the reliable development of its business with a development pace of 20% in the up and coming years. The Vision of Emirates is to make and continue the market authority which appears to be in front of moderate track. Brief Description of Emirates Airlines: Emirates Airlines is the piece of the Emirates Group, a main gathering of UAE having its worldwide nearness in overall markets with an amazing brand picture in the field of movement and the travel industry and aeronautics. The center of Emirates Airlines is arranged at the International Airport in Dubai and its gathering is controlled by the Government of Dubai. It is worked as the national carriers of Dubai and UAE. It has 2400 traveler flights for every week offering types of assistance to the overall traveler to arrive at their goal. It is the top most aircrafts of the Middle East, winning greatest honors for its increased business tasks and administrations. Figure : Organizational Structure of Emirates Airlines: Media Relations of Emirates Airlines: Media relations helped a ton to keep the Emirates Airlines on the planets media features. During the most recent year, the organization has contributed more than US$ 187.7 million for more than 40600 media articles which is comparable to the worth contributed for the commercials. With the assistance of such venture, the organization moved toward an incredible client reach and media investigation shows that client inclusion gives a staggering and positive reaction. Emirates Airlines first A380 airplane have caught the incredible media eye comprehensively despite the fact that the Emirates carrier isn't the primary carrier to dispatch such airplane. The revoke function in Hamburg saw in excess of 800 writers and big names. Through this function, the media relations of the Emirates Airlines have gotten the worldwide reach through meetings with the higher specialists of the organization and the key avionics authors who have encountered the item and administrations of such new and inventive airplane. During the half year battle of such dispatch and disavowal, the organization has gotten in excess of 1000 media solicitations to give the data and pictures of the recently imaginative item. Because of these solid media relations of the organization, in excess of 1000 flying and way of life scholars have encountered the administrations of the recently propelled item and give their positive criticism by granting it as a cutting edge aeronautics innovation and travel comforts through such media just which at last influence the worldwide client reach and assists with pulling in an ever increasing number of possible clients. The opening of new Emirates terminal 3 at the Dubai International Airport was spread among the warnings and voyagers through these solid media relations of the organization. Media relations accentuated different parts of the new terminal so as to improve the highlights to the clients which pulled in a tremendous potential client run towards the items and administrations of the organization. So as to fortify the Media Relations, the organization sorts out media visits, video recording and photography open doors for different columnists in at regular intervals. Other than the principle updates on the organization, the worldwide media relations additionally gives the media inclusion to the dispatch of different goals of the organization in everywhere throughout the worldwide market which pulls in the expected clients towards the five star best aircrafts of the world. Media relations additionally bolster different other separated results of the organization, for example, lavish inns through advertising system and they likewise give media backing to encouraging its portfolio to different lodgings. The inside mindfulness group of the organization has propelled another intuitive gathering world which oversees the inner crusades through incorporating all the channels of correspondence including media relations which gives solidarity to the organization to upgrade the client reach. Network Relations of Emirates Airlines: Network relations incorporate the social obligation of the organization towards the partners which influences the accomplishment of the organization a ton. With the approach of advancement of traffic rights, the Emirates Airlines have built up another division of open undertakings and government commitment. The branch of open undertakings dispatches a battle so as to help the organization in dropping down the air traveler obligation by the UK government. It had propelled another distribution which shares the aircraft business news and related universal approach news. This element is additionally added to the site of the organization. Industry undertakings are attempting its level best to speak to the Emirates aircrafts at the IATA office and administrations meeting according to both the travelers and the freight activities. The Company likewise has joined the Billing and Settlement Plans with 99 different nations. The business undertakings start the web deals through the modern banks encouraged by the trip specialists and in this manner receive the IATA goals changes. The natural undertakings dispatch different ecological arrangements which will in general make the Emirates Airlines as the most Eco amicable aircrafts of the world. The ever biggest single reusing program is the piece of such tasks which will in general gather thousands tones of paper, cardboard, plastic and aluminum from the different structures worried about the organization. Purchaser Relations of Emirates Airlines: Purchaser relations are exceptionally fundamental for any organization so as to fulfill them with the item and administrations through goals of their issues and protests and make them the unwavering client for the future course of time. For improving the purchaser relations, Emirates Airlines have separate Customer Affairs and Service Audit (CASA) focuses at different areas of every goal which comprehend and settle client issues and grumblings. A year ago, CASA kept on being decentralized by opening another office in Johannesburg, Osaka, Hong Kong, and Tehran which adds the solid system to the current CASA focuses at UK/Europe, America, Australia, New Zealand and India. The advancement of such system helped the organization in taking care of the objections of the clients as it has indicated 50 percent improvement in taking care of out such issues. This inside encourages the clients to be managed worry at the neighborhood level itself and their issues get fathomed more successfully than before. Because of this administration improvement in taking care of issues, 66 % decrease in Baggage Claim Processing has been watched. The organization is wanting to build up the preparation and advancement plan for the CASA workers in order to improve their abilities in taking care of the client issues all the more proficiently and viably. The Knowledge Portal will bolster such arrangement so as to share the related information and data. CASA shows a compassionate, mindful and customized conduct towards taking care of the client issues and objections and offering full help to the clients to fulfill their normal principles and quality to make them steadfast client f or the items and administrations of the organization. So as to support the development, quality guidelines and notoriety of the organization, the Service Audit Team persistently controls and screens the principles of items and administrations. The Mystery Shopper group of the organization screens and assesses the commitment of the staff towards keeping up the desires for the clients. Administration Audit assesses all the client benefits consistently so as to manage the clients all the more viably. These administrations include administration conveyance, air terminal administrations, skywards, and the call places worked worldwide to take care of the client issues. Conversation: In spite of the fact that the advertising of Emirates Airlines sway a great deal on the worldwide media and the likely clients yet the organization PR need to embrace different changes according to the necessity of serious condition so as to take the full upper hand of the worldwide universal market. In spite of the fact that the organization has the solid media relations which give an incredible presentation to each occasion held in the organization and the organization additionally gives extraordinary chances of news and occasions to the media yet there are different changes which are yet to be executed. These progressions include the utilization of online life for reinforcing the media relations of the organization. Presently a day the greater part of the organizations are utilizing web based life, for example, Facebook, twitter, MySpace and different other long range informal communication locales so as to have incredible presentation from the clients and the media. A similar improvement is applied to the client taking care of offices, to give simplicity to the clients to imparting their issues and grievances, the majority of the organizations are currently taking assistance of person to person communication locales and the web which is the brisk and simple methods for correspondence these days. The people group connections such

W Essay Example | Topics and Well Written Essays - 750 words - 1

W - Essay Example Oligopoly includes a market with a set number of merchants. Monopsony is advertise with a few venders and a solitary purchaser. Chamberlin’s most extraordinary commitment to flawed rivalry is the hypothesis on monopolistic rivalry. This hypothesis gives that there are a few purchasers and makers in a market and nobody has absolute control of the market cost. There is a presence of non-value contrasts between items with restricted boundaries to passage and exit. In this market, the makers additionally have some degree of power over costs. Chamberlin considered creation separation, which portrays the capacity of makers to charge various costs for a similar item in various markets (Chamberlin 519). Robinson’s commitment to flawed rivalry fixates on monopsony, which was considered in her book ‘The financial matters of blemished competition’. The term is frequently connected with the acquisition of work where the business have the ability to set wages which permits them to pay the laborers not exactly their minimal profitability (Helpman 54). Alfred Marshall was a financial analyst and the organizer of neoclassical financial matters. Marshalls book the ‘Principles of Economics’ presented the ideas of incorporating request, flexibly, cost of creation and peripheral utility. This book was generally utilized on the grounds that it acquainted radical changes on how with instruct financial aspects. In contrast to different books, which were composed is exclusively in passages, the book consolidated graphs to take into consideration better understanding. Marshall’s ideas made a critical commitment to neoclassical financial matters. Among these commitments is the investigation of cost. As indicated by Marshall, purchasers act normally and look to boost utility while makers look for most extreme prizes. The harmony cost and amount can be controlled by drawing an interest and gracefully bend. His investigation of cost underlined the expense of creation as a

So long a letter :: essays research papers

Daniel Overmyer’s, Religions of China, talks about the authentic improvements of the various religions of China. It likewise addresses the effect religion has on the every day life of the Chinese in the at various times. Overmyer presents the Chinese living framework with his insight into Feng-shui, and how everything is associated by shared rhythms. â€Å"These rhythms are examined as the cool, dim powers of yin and the hot, splendid powers of yang; along with the five forces of metal, plant, life, water, fire and earth; these powers are methods of qi, â€Å"vital substance†. Their connection creates all things† (12). The creator works superbly in his way to deal with showing Chinese religions and culture. He clarifies its idea and childhoods at that point attempts to relate them to the reader’s day by day life. This book fills in as a prologue to Chinese History, as far as religions and practices, which made ready for China today. So as to help present the major social and strict highlights of the book, the writer puts an ordered rundown of occasions in the start of the content; from the Prehistoric time (6000 B.C.) to the Peoples Republic of China (1949-present). Its geological cutoff points are the entirety of China, which reaches out from the Pacific Ocean to India to Afghanistan, and from Burma in the south to Siberia in the north. Overmyer gives a short authentic perspective on the country’s’ political and social ascension, one model was with the decrease of the Hans tradition to the uprising of the Yellow Turbans at that point to Way of the Celestial Masters. â€Å"These two well known developments were additionally precursors of Daoism, which turned into the most significant strict convention established in China† (37). The introduction of the content is topical and it furnishes the peruser with a bit by bit examination to religions and practices. The creator presents the idea in an exceptionally sorted out style. The primary section presents the convictions and estimations of China’s living framework, with the idea of Feng-shui and qi. The following part gives a short outline of the authentic advancements of the various religions; Daoism, Buddhism, Confucianism, Popular Religion, and Foreign Religion. The procedure parts remember the conventions and practices for their strict life and furthermore the community’s mediation with the profound life; for example The Spring Festival, Exorcism and the Buddhist Enlightenment. The last part, Chinese Religions Today, underlines on present day religion in Taiwan and China territory. Overmyer is truly proficient in the topic, he was instructed by his mom during his initial 5 years living in China.

Standards Back Of House In Punjabi Kitchen â€Myassignmenthelp.Com

Question: Examine About The Standards Back Of House In Punjabi Kitchen? Answer: Introducation This investigation planned for looking at if there is a wellbeing security, measures and principles at the rear of the house in Punjabi Kitchen just as the effects which it has on the workers and the clients all in all. In this way, the examination researches administrative and prerequisite impact with respect to the House and wellbeing rehearses for BOH staff and clients for the PUNJABI KITCHEN IN INDIAN RESTAURANT. An exploration overview and meeting with appropriate inquiries used to inspect the wellbeing security and principles at the rear of the house in Punjabi Kitchen. The investigation set to occur from twentieth September 2017 to 29th September 2017 and an arbitrary review will be led on 25 members. Writing surveys identified with the contextual analysis investigation will likewise be analyzed to set up the set social insurance wellbeing and measures in accordance with the food dealing with morals laws. Examination of the human services status of the staff, guests and client s utilizing perception, overview questions, meetings and irregular example testing are the key methods which will be utilized in this audit. Along these lines, the key variables with respect to wellbeing security, measures, and principles at the rear of the house in Punjabi Kitchen and the suggestions they have for the network as entire structures the premise of this exploration proposition. Points and Objectives To decide current Health and security just as techniques at Punjabi Kitchen by relating its BOH and how it impacts guests and clients. To decide the current BOH rehearses at Punjabi Kitchen Indian Restaurant. To distinguish applicable prerequisites and administrative practices identified with wellbeing and security To give brief proposals to address contrasts in the house and wellbeing enactments, systems and practices Research Questions The examination inquiries for this proposition are characterized into two gatherings which incorporate study and meetings. Inquiries Questions What administrative and necessity impact House and security rehearses for BOH staff and clients for the PUNJABI KITCHEN IN INDIAN RESTAURANT What are the current strategies and methods that impacts house and wellbeing rehearses for both visitor and staff? What are the current practices that impact house and security for the two workers? What contrasts exists between Punjabi Kitchen Indian Restaurant house and security polices just as practices (staff and visitor) and neighborhood and national prerequisite or enactments? What changes should be made to existing PK house security approaches and strategies and practices for them to line up with neighborhood/national necessity/enactment? Are there food contamination related cases announced by the guests, staff, and customers? What are the cleaning strategies utilized to deal with food in the organization? What is the area of trash assortment from the kitchen? What percent would one be able to give the cleanliness states of the kitchen? What brief proposals would one be able to recommend to address contrasts in the house and security enactments, methods and practices in the café? Overview Questions Do the current administrative and wellbeing rehearses impact the BOH staff and clients in the PUNJABI KITCHEN IN INDIAN RESTAURANT? Truly NO Is there a consistency in the set and set up observing strategies in the food patterns? No Indeed, if so express an explanation Is there a deviation, just as item manner, has perilous impacts? Indeed No What is the wellspring of water utilized in the kitchen? Faucet water Borehole Water Is the strategy used to control food contamination in the kitchen safe and sticks to the set guidelines? Indeed No The essential wellspring of food contamination in the kitchen is carelessness. Valid Bogus, clarify Does the eatery administrator support or excuse the present human services security and measures? Continuously Once in a while Here and there Nothing unless there are other options How regularly do the medicinal services expects visits the eatery and analyze sanitation One Twice More than twice Nothing unless there are other options Is there a client grievance box and how does the input sway in improving the quality and sanitation in the firm? Truly, if so give a remark No Is the offices utilized in the kitchen safe and can forestall microorganisms section into the groceries? Truly No Writing Reviews Truswell (2017), sanitation is the fundamental things in depicting food dealing with, arranging, and the limit of the sustenance in manners that foodborne malady. Sustenance can be transmitted from an individual to another and fills in as the improvement mode of the microorganisms that can purpose behind the food hurting. A portion of the variables ascribed to foodborne sickness incorporate shameful hand washing, cross-debasement, amassing of the sustenance, cooking temperature and the contamination of the food by the animals waste. Every so often sustenance hurting can cause certifiable ailment and in any event, passing. Aiassa et al. (2015), contended that most of everyone expects that food poison starts from the restaurants, bistros, and moreover from the food outlets, yet additionally essentially according to becoming ill from the sustenance masterminded at home. Along these lines, food hurting can start from the various sorts of the spots. There are ten sorts to diminish the peril of the sustenance impacts at home. These incorporate washing hands, clean worktops, wash dishcloths, used and confined hacking sheets. Keep crude meat discrete, store meat on the base rack, cook meat out and out, keeping food nippy, cool pieces quickly, and the last one is respect use by dates (Veeck, Veeck, Zhao, 2015). The sustenance and sanitation have the incredible criticalness in an arrangement with everyone medicinal services and structures the fundamental course for to keep the drawing nearer of the minuscule living beings. Whenever didn't take after of the guidelines of the sustenance security dangers, people can turn out to be sick from the eating food that was not manage properly, and it can even incite passing. Consequently, food security is fundamental for human medicinal services just as their eating regimen nourishment. Food prosperity incorporates a parcel of cooked and unrefined sustenance, keeping food clean, keeping up the food in the shielded temperatures and using safe water and rough materials. Without high neatness and sterile condition, germs and diseases would spread quickly (Ameratunga, Crooks, Simmons, Woon, 2016). Technique The strategies utilized in investigate proposition include directing example review with respect to the general cleanliness satiate of the Punjabi Kitchen. Analyzing details and plans viewing the House security just as techniques at Punjabi Kitchen by relating its BOH and how it impacts guests and clients is the main examination to be directed. In do the examination, ventilations just as the materials utilized in development are weighed against the set universal and nearby structure measures. Testing overview will involve microbiological examination and check of temperature utilized in the served suppers. Besides, it is imperative to find and analyze the discarded staples. It is likewise basic to dissect all out high-impact checks to decide the kitchen cleanliness and the effects which it has in the quick condition (Buttriss, Welch, Kearney, Lanham-New, 2017). Morals Ensure that cleanliness appraisal measures fulfill the necessary guideline. Consequently, it is imperative to utilize satisfactory cleaning measures just as ensuing tests while leading the undertaking research. Subsequently, execution strategy must accumulate with set human services morals and guideline and must be innocuous (Neff, Merrigan, Wallinga, 2015). References Aiassa, E., Higgins, J. P. T., Frampton, G. K., Greiner, M., Afonso, An., Amzal, B., ... Nienstedt, K. (2015). Appropriateness and plausibility of orderly audit for performing proof based hazard appraisal in food and feed safety.Critical surveys in food science and nutrition,55(7), 1026-1034. Ameratunga, R., Crooks, C., Simmons, G., Woon, S. T. (2016). Wellbeing dangers and unfavorable responses to practical foods.Critical audits in food science and nutrition,56(2), 318-325. Buttriss, J. L., Welch, A. A., Kearney, J. M., Lanham-New, S. A. (Eds.). (2017).Public Health Nutrition. John Wiley Sons. Neff, R. A., Merrigan, K., Wallinga, D. (2015). A food frameworks way to deal with solid food and horticulture policy.Health Affairs,34(11), 1908-1915. Truswell, S. (Ed.). (2017).Essentials of human nourishment. Oxford University Press. Veeck, G., Veeck, A., Zhao, S. (2015). Impression of sanitation by urban shoppers in Nanjing, China.The Professional Geographer,67(3), 490-501.

Never on Time How to Handle a Perpetually Late Employee

Never on Time How to Handle a Perpetually Late Employee Sometimes, it feels like everything is working against you with the sole goal of ensuring you get to work late. Either your keys mysteriously disappear just as you want to step out of the house, you somehow miss the alarm despite it ringing next to your ear for a whole minute or your car decides it won’t start, forcing you to take the bus. No matter how much we try, sometimes being late is unavoidable. Therefore, as a manager, it makes sense to let it slide if you notice an employee coming to work late once or twice. Coming to work late is so common that, according to this CareeBuilder report, 29% of workers arrive at work late at least once every month. However, if employee lateness starts becoming a habit, you need to take action.An employee who is constantly late can cause adverse effects to your business. Due to their lateness, the employee might fall behind on their work, thereby disrupting productivity. Other employees end up being forced to do more work to cover for the perp etually late employee. This results in resentment from the colleagues and breaks down the team spirit of the group. The other employees feel like they are giving too much and start slacking off in their effort. More employees start coming in late. Eventually, the general work ethic of the employees takes a nosedive and the overall quality of work decreases, hurting your profitability. According to a survey, employee lateness costs the UK economy about £9 billion every year. To avoid all these problems, you need to quickly get the errant employee back in line before things get bad. The question is, how do you get the perpetually late employee to change their ways? Below are some ways to deal with such an employee. HAVE A LATENESS POLICY IN PLACESometimes, employees will deliberately choose to come to work late because your company does not have any official lateness policy in place. If you want employees to be more serious about the time they get to work, document some rules concern ing lateness. As part of the lateness policy, address the details to with working hours, including the exact time an employee’s shift is supposed to start and end, the consequences of getting to work late, the reporting procedure for employees when they are going to be late for work as well as details on how the company will track and record employees’ working time. In addition, you might include details of how employees who arrive late can make up on lost time, as well as a comment saying that habitual lateness will be punished and should be avoided. All employees should be made aware of the lateness policy, either by having the policy posted on the office bulletin board or by having it sent to each employee’s email. LET THE EMPLOYEE KNOW THAT YOU ARE AWARE OF THEIR LATENESS Employees are constantly watching for your reactions as a manager. If an employee comes in late one day and believes that you did not notice their lateness, they are more likely to come in late a second t ime. Consider this; if an employee comes in late all the five days in a week but you only notice it on one day, they were technically late only one day of the week, since that is the only day you know about. Without showing that you are aware of their lateness, employees might also assume that you either do not mind the lateness or there is nothing you can do about it, therefore they will be more likely to continue with the habit. To avoid this, you should let a let employee know that you are taking note of their lateness. You don’t have to tell them directly that you saw them come in late. You could make a habit of saying good morning to the employees, so that they are aware that you will notice if anyone has not come in yet. Alternatively, you can walk by an employee’s desk when they show up late. You don’t even have to talk to them. This simple act will make them realize that you are aware they came in late. If they don’t take notice even after you do this, make a casual remark to let them know that you have seen them come in late a number of times. In most cases, making an employee aware of the fact that you are taking note of their tardiness is all it takes for them to change their habits. IS THEIR LATENESS A BIG DEAL? Sometimes, some form of lateness is not much of a big deal. For instance, if the rules say that employees have to be in the office by 8.00 but one employee habitually comes in at around 8:10, does it really have any huge impact? In such an instance, the lateness is not much of a big deal, and you can just let it slide provided the employee does not get bolder. However, if the employee is in a position that requires them to deal with customers starting from 8.00 on the dot, then such an employee cannot be allowed to get late by a few minutes. If it is an office job, does it really matter if an employee came an hour late if they continue working an hour after the normal working hours? The key here is to look at the lateness objectivel y. Don’t focus too much on the lateness itself. Instead, try to think about the consequences of the lateness. For instance, if an employee comes in an hour late and works for an extra hour past normal working hours, it doesn’t make much of a difference since the employee has clocked in the required number of hours. However, if the employee is working as part of a team and his lateness is affecting the ability of the team to perform effectively, it doesn’t matter if they put in the extra hour in the evening, because they are compromising overall productivity. The point is that your decision to deal with the lateness or ignore it should be based on the impact of the lateness on the general wellbeing of the company. MAKE A RECORD OF THE EMPLOYEE’S LATENESSMaintaining records of employee behavior at work, including things such as lateness, is good practice. The records will come in handy once you decide to confront the employee for their errant behavior. If you bring up their la teness and the employee denies it, you have something to fall back on instead of having to make it a case of their word against yours. Sometimes, you might even be forced to take drastic action against the employee’s lateness, such as having to let them go. If you fire an employee and they decide to take legal action against your business citing wrongful dismissal, the records can also act as evidence about the employee’s perpetual lateness. HAVE A PERSONAL TALK WITH THEMSometimes, an employee will continue coming to work late even when you have made it clear that you know about their lateness and you do not approve of it. If this happens, you need to take some more definitive action to prevent the problem from getting out of hand. You need to have a personal conversation with the errant employee by either calling the employee to your office or asking them out for coffee or lunch.Asking the employee out for coffee is my most preferred method. Taking them out of the office enviro nment takes off the formality from the conversation and allows you to talk about the problem in a friendlier, relaxed and personal manner. Make some small talk to avoid making the conversation awkward. Ask the employee how things are going at home and then mention the problem in a way that does not seek to lay the blame on them. What you want here is to understand the reason behind the employee’s lateness. The relaxed setting will make it easier for the employee to let you know in case they have a personal problem that is forcing them to get to work late. Maybe a member of their family just fell ill and the employee has to provide some care for them before leaving for work. Maybe the employee has just gotten a divorce and is having to do things such as dropping the kids to school before work, something that was previously done by the spouse. Or could be they are working on a project that requires them to leave work late, causing them to oversleep in the morning. Sometimes, it migh t even turn out that the employee is just not being responsible enough. However, the only way for you to know what exactly is going on with them is to have a one on one conversation with the employee. Talking things out will help you understand the root cause of the problem and make it easier for the both of you to come up with a solution. If you decide to call the employee to your office for a one on one conversation, you can maintain the formality of the workplace. However, the formality of this environment will make it more difficult for the employee to open up if they are being late because of a personal problem. In the office, you don’t have to start the conversation with any casual chitchat. Simply call out the employee’s behavior, mention how it is negatively impacting your business and let them know that the behavior is unacceptable. Use your records to point out specific instances of their lateness and reference the lateness policy. Ask them if they have any problem tha t is forcing them to be late to work and if there is anything you can do help them improve their behavior. The key thing here is to have the discussion in private. Don’t confront them in front of the other employees since this will only lead to embarrassment, humiliation and defensiveness. You should also maintain your cool when you bring up the issue with the employee. Do not get mad at the employee. Keep in mind that you do not have any problem with the employee or their personality, you only want to get to the root cause of the problem and see how you can solve it. Giving the employee a chance to explain themselves shows that you care about them and that you are willing to help them correct their behavior. They will also appreciate the fact that you opted to talk things out with them instead of taking disciplinary action. COME UP WITH A PLAN OF ACTIONAfter having a one on one conversation with the tardy employee, you will hopefully get to understand the issue behind their laten ess. However, understanding the cause of the problem does not help if the problem persists. Therefore, you need to come up with a plan of action that will help prevent the employee’s tardiness from affecting the company. If the employee has a legitimate reason behind their lateness, you can come up with a flexible but temporary solution to help the employee maintain their levels of productivity while working on the issue causing the tardiness. For example, if an employee is coming to work late because they have to drop the kids off to school, you can work on a flexible schedule that allows them to arrive to work later and leave the office later. If an employee is caring for a sick child, you can think of an alternative that allows them to work from home as they take care of the child, provided the employee can actually deliver on their work requirements while working from home. When you come up with alternative work arrangements to accommodate whatever issue the employee is facing , they will be appreciative of your support and will have no problem going back to their regular schedule and giving it their all once the issue is sorted. However, if there is no legitimate reason behind the employee’s tardiness, then you need to be firm and let them know that their lateness will not be tolerated. TAKE DISCIPLINARY ACTIONSometimes, an employee will be habitually late not because there is any legitimate reason, but because they are not responsible enough to plan their time in such a way that they get to work early. Maybe they just love sleeping, and no matter what you do, you can’t get them to change their behavior. You have talked to them but nothing seems to be working. If it gets to this point, do not be afraid to take disciplinary action against the errant employee. Call the employee to their office and let them know that the next time they come in late, you will have no other option but to write him or her up. Hopefully, this final verbal warning will spur the employee to change their behavior. If they still do not heed to your warning, you can now go ahead and write them up.Writing Up An Employee For TardinessAfter all your verbal warnings fall on deaf ears, your next course of action is to give the perpetually late employee a written warning to let them know that they are in violation of the company’s lateness policy. Before writing the warning, review the company’s lateness policy to ensure that the employee is indeed in violation of the document. There are a number of things you should include in your written warning. First, you need to include the specific incidents of lateness that you are warning the employee about. Mention each day that the employee was late and the amount of time by which they were late. This is why it is important to keep a record of the employees’ lateness. If you have already given the employee one or two verbal warnings, mention these in the write up as well. Mention the dates when you gave them the verbal warnings as well as what you discussed with them. Let them know that their tardiness is in violation of the company’s lateness policy. You should also mention how the employee’s lateness is negatively affecting the business. For instance, you might write “As a result of your coming to work late, customers have been forced to wait for a while before getting served, which is unacceptable.” Write in clear and direct terms the effect of the employee’s behavior on the wellbeing of the business. Include the start and end times of the employee’s shift, and let them know that the company expects them to be at work within that period. For the written warning to be effective, you also need to outline the consequences for the employee if they do not change their behavior. Tell them the sort of disciplinary action that will be taken if they continue violating the lateness policy. Some of the disciplinary actions that might be taken include:Requiring the employee to make up f or lost timeDecreasing their bonusesDocking their payBeing sent on unpaid suspensionIf the behavior persists, they might even have their employment terminated. Serve the employee with a copy of the written warning and keep the original in the employee’s personnel file. You should also let the employee know that you will review her behavior within a certain time frame, for example, the next 90 days, to check whether or not they have corrected their behavior. Also let them know that if they show improvements, you will update the warning to show that they indeed changed their behavior after the warning. There are a couple of other considerations to keep in mind when writing up an employee for their tardiness. For instance, you should refrain from using wording or language that might be considered as accusatory or threatening. For example, don’t write “If you don’t change your behavior, the company will have no other option but to terminate your employment” if the company late ness policy does not specify employment termination as one of the consequences of lateness. In addition, make sure you follow all the stipulations of the lateness policy. If the lateness policy states that any warnings are to be removed from an employee’s file after a specified period, do not bring up instances of lateness that go back for more than the specified period. For example, if the company policy specifies this period to be one year, don’t mention lateness infractions that happened more than a year ago. REWARD IMPROVEMENTSThe good thing is that, when you follow the recommendations set out in this article, the errant employee will hopefully take note of your concerns and mend their ways. Once you notice that an employee is making a change for better, reinforce this change by acknowledging and rewarding the improvements. You can easily do this by letting the employee know that you have noticed the change and telling them that you appreciate the effort he or she has taken to become a better employee. Acknowledging and praising the change shows the employee that you actually care, and it will make them even more motivated to give their best. WRAPPING UPIt is inevitable that employees will come to work late once or twice, and any manager should be ready and willing to excuse such behavior. However, if an employee makes lateness a habit, the behavior can cause negative impacts to the business. Therefore, it is important to take action to nip the habit in the bud. You can do this by letting the employee know that you are aware of their lateness and documenting the behavior. If they don’t make improvements, you should call the employee for a one on one conversation with the aim of finding out the root cause of the behavior and coming up with a solution to ensure that the employee works the required hours. If this does not work either, you might have to write up the employee and let them know that another violation will lead to more serious consequences, such as unpaid suspension, having their pay docked or even termination, if company policy dictates that. It is also good to keep in mind that rules should not be set just for the sake of having rules. If, for instance, the job allows for some degree of flexibility, why not come up with alternative working arrangements that allow employees to put in the required amount of work without having to get in and out of the office at certain strict times?